Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Roch Digital Advice collects, uses, and protects your personal data when you visit our website and purchase our business courses.
1. Who We Are
Roch Digital Advice is operated by Roch Digital Advice CommV, a company registered in Belgium with its registered address at Sneeuwbeslaan 13, Antwerp, Belgium.
2. What Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and billing address when you register for an account, purchase a course, or contact us.
- Payment Information: Details necessary to process your payments (e.g., credit card information). Please note that we use secure third-party payment processors who handle your payment details directly, and we do not store sensitive payment information on our servers.
- Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and time spent on our site. This helps us improve our website and services.
- Course Progress Data: Information related to your progress in the courses you enroll in.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide our services: To process your course purchases, manage your account, and deliver the courses you've enrolled in.
- To communicate with you: To send you important updates, course-related information, and respond to your inquiries.
- To improve our website and courses: By analysing usage data, we can enhance your experience and develop new courses.
- For marketing purposes (with your consent): If you opt-in, we may send you newsletters and promotional offers about our other courses or services. You can unsubscribe at any time.
- To comply with legal obligations: To meet our legal and regulatory requirements in Belgium.
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Performance of a contract: When you purchase a course, we process your data to fulfill our contractual obligations to you.
- Legitimate interests: For improving our services, preventing fraud, and direct marketing (where permitted by law and balanced against your rights).
- Consent: For specific marketing activities where required.
- Legal obligation: To comply with Belgian and EU laws.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Third-party service providers: Such as payment processors, website hosting providers, and email marketing platforms, who assist us in operating our website and delivering our services. These providers are obligated to protect your data.
- Legal authorities: If required by law or to protect our rights.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete data.
- Erasure ("Right to be forgotten"): Request that we delete your personal data in certain circumstances.
- Restriction of processing: Request that we limit the way we use your data.
- Data portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Object: Object to the processing of your personal data for direct marketing or certain other purposes.
- Withdraw consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at via the contact us form on the website.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
9. Cookies
Our website uses cookies to enhance your Browse experience. Please refer to our separate Cookie Policy for our use of cookies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us via the form on the website.
Last Updated: May 20, 2025